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Gym Club
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Return & Refund Policy

At GymClub, we are committed to delivering premium quality activewear designed to support your active lifestyle. If your purchase isn't quite the right fit or standard, we're here to help you resolve it quickly.

1. Return & Exchange Window

  • Standard Policy: You can initiate a return or exchange request within 7 days from the date of delivery.
  • GymClub Perks Members (If Applicable): Members enjoy an extended 14-day return and exchange window.

2. Eligibility Criteria

To be eligible for a return or exchange, all garments must meet the following conditions:

  • Condition: Items must be unworn, unwashed, undamaged, and free of any odor, makeup, or deodorant marks.
  • Tags & Packaging: Original tags, brand labels, and protective packaging must remain fully intact.
  • Proof of Purchase: Order confirmation or tax invoice must be provided upon request.

Non-Returnable & Non-Exchangeable Items

Due to hygiene and operational standards, the following items cannot be returned or exchanged:

  • Innerwear, socks, and compression base-layers.
  • Accessories (e.g., gym towels, wrist straps, water bottles).
  • Items purchased under Clearance Sale, Buy 1 Get 1 (BOGO), or flash promotion offers.

3. Exchange Policy

  • Size Exchanges Only: Exchanges are strictly permitted for size replacements of the exact same product. We do not support direct exchanges for different colors, styles, or patterns.
  • Dispatch Timeline: Replacement items are not handed over during pickup. The replacement size will be dispatched within 2 to 3 business days after the returned garment passes quality inspection at our warehouse.

4. Reverse Pickup & Self-Shipping

  • Reverse Pickup: Once approved, our courier partner will pick up the item from your delivery address within 2–4 business days.
  • Pincode Non-Serviceability: If reverse pickup is unavailable for your delivery pincode, you will be requested to self-ship the item to our warehouse via a standard courier service (e.g., India Post or DTDC).
  • Self-Shipping Reimbursement: Upon receiving valid proof of dispatch and invoice, GymClub will reimburse self-shipping costs up to ₹120 as store credit.

5. Order Cancellation & Shipping Fees

  • Order Cancellation: You can cancel an order through the website within 1 hour of placing it. Once an order is processed or dispatched, it cannot be canceled.
  • Cash on Delivery (COD) Fee: A convenience fee of up to ₹50 may apply to Cash on Delivery orders. COD fees are non-refundable.

6. Refunds Process

  • Verification: All returned products undergo a thorough quality check upon arrival at our facility.
  • Refund Timeline: Approved refunds are processed within 5 to 7 business days after successful quality verification.
  • Refund Method:
    • Prepaid Orders: Refund will be credited back to the original source of payment (Bank account, Credit/Debit card, UPI).
    • COD Orders: Refund will be issued as a GymClub Store Credit / Gift Voucher valid for 12 months, or transferred via bank transfer upon providing account details.

7. Need Assistance?

For any queries regarding your return or exchange status, get in touch with our team: